Introduction: By interacting with Midi Retail Shop (“Midi”, “we”, “our”, or “us”), making purchases, or providing your personal information, you agree to the terms of this Privacy Policy. We are committed to protecting your personal information and handling it responsibly in accordance with the laws and regulations of the State of Kuwait. Our goal is to ensure that your shopping experience is safe, transparent, and secure.

Information We Collect: We may collect personal information that is necessary to provide our services effectively. This includes your full name, mobile number, email address, billing information, and purchase history. We collect only the information needed to process transactions, provide customer service, and comply with legal obligations.

Use of Information: The information you provide may be used for multiple purposes, including processing payments and orders, issuing invoices, managing returns, exchanges, and warranty claims, responding to customer inquiries, sending promotional offers or updates if you have opted in, preventing fraudulent transactions, and complying with legal or regulatory requirements in Kuwait. We do not use your personal information for purposes unrelated to our business operations without your consent.

Data Protection and Security: Midi implements appropriate administrative, technical, and organizational measures to protect your personal data from unauthorized access, misuse, alteration, loss, or disclosure. Access to personal data is strictly limited to authorized personnel who require it to carry out their duties.

Sharing of Information: We do not sell, rent, or trade your personal information. Your data may only be shared with trusted third parties under specific circumstances, such as payment service providers (e.g., KNET, banks) for processing transactions, delivery partners for order fulfillment (if applicable), government authorities as required by Kuwaiti law, and suppliers for warranty or service purposes. All third parties are required to handle your information securely and maintain confidentiality.

Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including completing transactions, complying with accounting and regulations, resolving disputes, or fulfilling warranty and legal obligations. After this period, personal data will be securely deleted or anonymized to prevent unauthorized access.

Your Rights: In accordance with applicable laws in the State of Kuwait, you have the right to access your personal data, request corrections to inaccurate information, withdraw consent for marketing communications, and request deletion of your data where legally permissible. Requests may be subject to verification of your identity to protect your privacy.

Children’s Privacy: Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors. If we become aware that personal information from a minor has been collected, we will take steps to delete it promptly.

Updates to Policy: We reserve the right to update this Privacy Policy at any time to reflect changes in legal requirements, business practices, or operational needs. Any updates will be effective immediately upon posting in-store or on our official communications, and the latest version will be available upon request.

Contact Information: If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us at 22070270 (101–105), Midi Retail Shop, State of Kuwait. Our team is available to assist you with any inquiries regarding your privacy and data protection rights.